At BlueIce Gems, we understand that your jewelry is valuable and personal. Every order is carefully prepared, inspected, securely packaged, and shipped with attention to safety and reliability.

Our shipping policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing & Production Time

Most BlueIce Gems jewelry is made to order and handcrafted specifically for each customer.

Made-to-order jewelry typically requires 2–4 weeks for production before it is ready to ship. This time allows our team to complete the design, manufacturing, stone setting, finishing, and quality inspection process.

Ready-to-ship items may follow a different processing timeline.

If your product has a specific estimated production or shipping timeline, please refer to the product page or contact our team before placing your order.

Made-to-Order Jewelry

Because custom jewelry is created specifically according to your approved design and specifications, production begins after the necessary details have been confirmed.

The production period may include:

• Design confirmation

• CAD/design preparation when applicable

• Jewelry manufacturing

• Stone setting

• Polishing and finishing

• Quality inspection

• Final packaging

Once the jewelry has successfully completed production and inspection, it will be prepared for shipment.

Shipping

BlueIce Gems provides free insured shipping on US orders.

Your jewelry is securely packaged before shipment to help protect it during transportation.

Because jewelry can be a high-value purchase, shipments are handled using shipping services appropriate for valuable merchandise.

Physical Address Required

For secure delivery, customers should provide a complete and accurate physical residential or business address when placing an order.

Please carefully review your shipping information before completing checkout.

BlueIce Gems is not responsible for delays or delivery problems resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation with the available tracking information.

You can use the tracking number provided by the carrier to follow your package during transit.

Tracking information may take some time to become active after the shipment is handed over to the carrier.

Delivery Attempts

The shipping carrier may make multiple delivery attempts depending on the destination and carrier procedures.

If delivery cannot be completed, the carrier may hold the package at an appropriate location or return it to the sender according to its policies.

If a package is returned to BlueIce Gems because the customer was unavailable, provided an incorrect address, or failed to collect the shipment, additional shipping charges may apply for reshipment.

Shipping Delays

BlueIce Gems works to process and ship orders as efficiently as possible; however, certain delays are outside our control.

We are not responsible for delays caused by circumstances such as:

• Carrier delays

• Severe weather

• Natural disasters

• Transportation interruptions

• Incorrect or incomplete shipping information

• Customs processing

• Government restrictions

• Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for cancellation or refund.

Customs, Duties & Taxes

For shipments outside the United States, the destination country may impose customs duties, import taxes, brokerage fees, or other charges.

Any such charges are the responsibility of the customer unless otherwise specifically stated by BlueIce Gems.

BlueIce Gems does not control the customs policies, tax rates, or clearance procedures of the destination country.

Customers are responsible for complying with applicable import requirements in their country.

International Shipping

International orders may require additional time because of customs clearance and local carrier procedures.

Customs authorities may inspect or hold packages before releasing them for final delivery.

BlueIce Gems is not responsible for delays caused by customs authorities or destination-country regulations.

Package Marked as Delivered

Once the official carrier tracking system shows a package as “Delivered,” the shipment is considered delivered.

If you cannot locate a package that has been marked delivered, please contact BlueIce Gems as soon as possible.

We recommend checking:

• Your delivery location

• With household members

• With neighbors

• Your building's reception or mailroom

• The local carrier office

BlueIce Gems will assist with the investigation where possible; however, we cannot guarantee replacement or reimbursement for packages after the carrier has confirmed delivery.

Lost or Damaged Packages

If your package appears damaged when delivered, please document the condition of the package and contact BlueIce Gems promptly.

For valuable jewelry shipments, customers should retain the original packaging until the order has been fully inspected.

If a package is lost while in transit, BlueIce Gems will work with the shipping carrier and insurance provider, where applicable, to investigate the shipment.

Resolution will depend on the carrier's investigation and applicable shipping insurance terms.

Shipping Address Changes

Please contact BlueIce Gems as soon as possible if you need to correct your shipping address.

Once an order has entered production or has already been shipped, we may not be able to change the destination address.

Any additional shipping or carrier charges resulting from an approved address change may be the customer's responsibility.

Production Time vs. Shipping Time

Please note that production time and shipping transit time are separate.

For made-to-order jewelry, the typical production period is 2–4 weeks before shipment. Shipping transit begins after the jewelry has completed production and has been handed to the carrier.

The total time from order placement to delivery can therefore vary depending on the production process, destination, carrier, and other circumstances.

Order Updates

If you have questions about the status of your order, please contact our customer support team with your order number.

We can provide available updates regarding production and shipment status.

Contact BlueIce Gems

For shipping-related questions, please contact:

BlueIce Gems
48 W 48th St, Suite 600
New York, NY 10036, United States

Email: sales@blueicegems.com
Phone: +1 (646) 404-8521

Please include your order number when contacting us so our team can assist you efficiently.

Important Shipping Notice

By placing an order with BlueIce Gems, customers acknowledge that made-to-order jewelry requires production time before shipment. While we make every reasonable effort to meet the stated production timeline and ship orders securely, carrier delays, customs processing, weather, incorrect addresses, and other circumstances outside our control may affect final delivery times.