Refund policy

At Blue Ice Gems, your satisfaction is our priority. If you are not completely satisfied with your fine jewelry purchase, we offer a simple and transparent return process. Please review the policy details below.

1. Return Window

We offer a 15-day return period, starting from the date your order is delivered.

2. Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The item must be returned within 15 days of delivery.

  • The item must be unused, unworn, and in original condition.

  • All original packaging, tags (attached), and accompanying materials (such as certificates or appraisal documents) must be included.

  • A valid receipt or proof of purchase is required.

3. Non-Returnable Items

The following items are final sale and are not eligible for return or exchange:

  • Customized or Personalized Jewelry (including engraved or custom-designed items)

  • Sale or Final Sale items

  • Gift cards

4. How to Initiate a Return

Step 1 – Contact Us
To request a return, email us at info@fashionwomen.com with your order number and the reason for the return.

Step 2 – Approval & Shipping
All returns require prior authorization. Once approved, we will provide a pre-paid return shipping label along with detailed instructions.

Security Notice
Returns must be shipped using the provided label. We strongly recommend keeping proof of shipment.
Returns sent without prior authorization will not be accepted.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@fashionwomen.com.

We will arrange a pre-paid return and resolve the issue promptly by either:

  • Sending a replacement item at no additional cost, or

  • Issuing a full refund

6. Jewelry Sizing & Adjustments

  • We strongly recommend confirming your size before placing an order.

  • If a standard resizing is required (such as ring resizing), a flat $50 resizing fee applies. This covers secure return shipping and re-delivery.

  • The original item must be returned and inspected before any resizing or replacement is processed.

7. Exchanges

We do not offer direct exchanges.

If you would like a different item (style, color, or metal), please:

  1. Return the original item (if eligible) for a refund, and

  2. Place a new order on our website

This ensures faster and more accurate order processing.

8. Refund Processing

Once your return is received and inspected, we will notify you via email regarding the approval status.

  • Approved refunds are issued to the original payment method within 7–10 business days.

  • Delayed refunds: If more than 15 business days have passed since approval, please contact your bank or card issuer first, as processing times vary. If the issue persists, contact us directly for assistance.